Virgin America and Southwest were among the winners in the most recent frequent-flier survey by Zagat. Southwest was on top in a few categories including “best check-in experience” and “top website”.
Virgin America was rated the best midsize carrier in both premium and economy class. “While fliers are slowly but surely returning to the skies, they remain focused on good values and reliable service,” CEO of Zagat, Tim Zagat stated. “Airlines like Virgin America, Southwest, JetBlue and Continental score well with surveyors for precisely this reason.”
Singapore Airlines was rated on top in international premium and economy. Fliers rated direct routes, ticket price and past experiences as their top considerations.
Source: Daily Finance
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